Canadian Lyndsay

Great customer service at Keystone Ford

by on Mar.14, 2010, under Ramblings

I have very high standards of customer service. Having spent many years in the industry myself, I know what I’m capable of and I expect the same of others. More often than not, I end up frustrated and disappointed. But not this past Saturday.

There was some noise coming from the suspension of my Mustang, so I took it in to Keystone Ford in Winnipeg, where I bought it from. As I was waiting in the lounge for the shuttle to take me home, my salesman (John Scott) walked past and stopped to chat with me.  He knew all the details of what I had bought and the circumstances around it, like why I love Mustangs, the fact it wasn’t my first, etc.  Now, he may have seen me, recognized me and looked up some details – but I like to think he remembered me just enough to go to that effort.

At any rate, it was a small thing that went a long way. Kudos, a 2 minute conversation resulted in my probably coming back to him in the future when I need a new car.

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